Porsche Case Management System: Optimizing Quality and Customer Relations
Streamlined Workflow &
Case Flow Automation
Role-Specific Dashboards & Data-Driven Insights
Secure Access & Usability Testing
Designed intuitive interfaces and automated case tracking features to optimize case handling and visibility across all stages.
Developed tailored dashboards to provide actionable insights into case aging, repurchase analysis, and fault classifications, enhancing decision-making.
Implemented role-based access controls and conducted usability testing to refine tracking and reporting features, improving platform efficiency and user experience.